Policies

Refund policy

You can always contact us for any returns question at mitch@markdownaddictsaustralia.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In your email please include you order number and photos of the damaged goods.


Refunds

We do not issue refunds for change of mind so please make sure you definitely want the product before you buy it.

Shipping policy

All orders have a processing time of 1-3 business days as they are handcrafted. All orders are sent via regular Australia Post with a delivery window of 3-5 business days for metro and 4-7 days regional after dispatch. You will be provided with a tracking number once dispatched. 

Any express shipped items have a delivery time of 1-3 business days for both metro and regional.

Please note Auspost regularly experience high traffic volumes and delivery time estimates often blow out. Checking your tracking regularly is the best way to gather a reasonable estimated time for delivery.

For up to date info - Auspost domestic delivery times